A serious 'disconnect'

At Vital Link Outsourcing we are happy to be NOT in the call center business.  We have often felt that there is a serious 'disconnect' between what the ultimate customer wants ( satisfactory service, a soft factor ) and what the immediate customer ( Ops manager ) wants ( productivity based on numbers, a hard factor ).

This kind of a business only results in unpleasantness all around. To the ultimate customer making the call, to the Company whose customer it is and to the service provider who is constantly pounded by clients who are barking up the wrong tree.

This cartoon from Dilbert puts it so succintly.

http://www.dilbert.com/2012-02-12/

Long term client visits us from USA.avi

Bhairavi, Project Manager with long term client of ours came visiting from Sunnyvale CA. We already provide them services centered around Data Capture and Data Validation. She learnt of our offerings in areas of Internet Research and Content Aggregation etc...
We hope to work with each other in an increased range of service offerings.
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