Sunday, 4 September 2011

A rural BPO - 2

The rural BPO being set up by Wipro in Manjakudi is fully complete. Two Team Leaders have been deputed from elsewhere to kick start the location. The physical infra is all in place and I was told that the first batch of 300+ associates have already been recruited and training is going on. This photo could have been taken in any of our locations.  I was informed that the process was a voice process from US. Given the strong challenges in accent nuetralisation, I would have thought that it might have been a domestic process. Achieving client satisfaction metrics is going to be an issue, unless it is a  B2B process and client expectations have been appropriately set :-)

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