Sunday, 9 October 2011

UK Visit

Two weeks back, I was in UK for about 4 days. I used the opportunity to visit some of our existing UK Accountant clients ( CA / ACCA ) from whom we regularly outsource Accounting and Book Keeping work. I also visited couple of new prospects who are seeking to outsource their Book Keeping / back office function.

My meetings were very interesting with each one  of them. Almost all of them wanted to give work to us. Besides the cost factor, which was obvious they realised that they were getting more value for money since we employ career accountants who are dedicated to their work, whereas they were using work at home moms, or entry level employees to get their work done, who were lacking in a certain resolve to do their best.

But one of the things that is foxing me is that even though they accept the benefits of changing their approach to client delivery, there is the human resistance to change that makes them drag their feet, so to speak.


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